Bella's 100% Wedding Flower Guarantee
- The likelihood of you experiencing a problem with your flowers is VERY slim! Bella Wedding Flowers has shipped to over 20,000 brides, florists and event planners with great success. Through experience, hard work and support of our growers, we have established a fantastic track record with 99% customer satisfaction. But we do understand that there is still a lot of apprehension about ordering flowers online, especially when they are for your wedding. With our 100% Wedding Flower Guarantee, those worries will be gone for good!
- 1. In the rare case that you receive damaged flowers, we can either re-ship fresh flowers overnight at no cost, or fully refund your money. The choice is yours. Firstly just email us images of the damaged flowers. Then, after talking with us, put them back in the box and drop the box off at your closest FedEx location so that they can be shipped back to us. (Please note, that if you order arranged wedding flowers that arrive damaged, we will not be able to reship these but can offer a refund on the order amount).
- 2. Bella’s Substitution Bonus - Any substitutions receive a Free bonus in stems! If the flowers you ordered are not available due to poor climate, or other natural causes, we will do our utmost best to let you know as far in advance as possible and to find a substitution of similar flowers or colors that are the closest match to the flowers you need. In order to compensate you for your trouble, we will send you additional bonus flowers or upgrade your flower selection at no extra cost. If you are not happy with the substitution options, you may of course simply choose to cancel the order and receive a full refund.
- Our 100% Wedding Flower Guarantee includes the following terms and conditions:
- - We must receive images of your flowers the same day that they were delivered. As we ship a perishable product, this is absolutely required.
- - In order to qualify for refund or reshipment, all claimed product must be shipped back to us within 1 day of receipt. You can contact us to arrange a FedEx pickup for your flowers, so all you have to do is set the box of flowers on your doorstep.
- - This guarantee does not include minor imperfections such as small spots, streaks, or slight color shade variations.
- - We do not guarantee color tone matches. (If you have a very specific color palette, please know that fresh flowers are hard to match exactly). As flowers are a natural product with variance from season to season, white calla lilies, for example, may not appear to be as white as expected.
Our Cancellation Policy:
If you need to cancel your order, please notify us as soon as possible. We must receive your request at least 2 week (14 days) prior to your requested delivery date and a cancellation fee of $35 will apply.
Orders that are already dispatched may not be cancelled.
All refunds will be processed on the same credit card used for your order.
- - As flowers are a product of nature, we are not able to guarantee their precise measurements. Our guarantee does not cover flowers are slightly smaller or larger than expected, for example if you expected gerbera daisies to be 4" in size, but they are 3" in size.